Refund & Replacement Policy
Last updated: July 31, 2026
This policy explains when a G2LooT customer may request a replacement or refund for a digital product or gaming service.
Eligible Cases
You may request help when the requested product cannot be found or supplied, becomes out of stock after ordering, or a confirmed problem occurs during delivery. After review, you may choose either:
- A replacement product of equivalent value, subject to availability; or
- A full refund of the amount paid for the affected product through the original payment method whenever technically possible. Only actual transfer or payment-provider fees may be deducted.
Non-refundable Products
Digital accounts are not refundable after their login details have been delivered and received, except when the account materially differs from its advertised description or has a verified problem that existed at delivery.
Delivered items, in-game currency, and gold are not refundable once successfully delivered and available to the customer, except where a verified delivery error or product defect applies.
Submitting a Complaint
Open a support ticket through the website and include your order number and a clear description of the issue, or email support@g2loot.com. Do not send account passwords or payment credentials. We will never ask for your password.
Requests are reviewed and answered during official customer-support working hours. Processing time after approval may depend on the original payment provider.
Independent Store Notice
G2LooT is an independent digital store and is not affiliated with, endorsed by, sponsored by, or officially approved by Roblox or any game publisher.